Privacy and data practices for Kooday agents.
Kooday is built for Indian businesses that need useful automation without pretending privacy is an afterthought.
Kooday handles customer conversations for your business, so data isolation, AI disclosure, consent and clear ownership are part of the product design.
Operator. Kooday is a product operated by Astral Infotech (Proprietorship), 17/716, 2nd Floor, Preetha Building, Poojappura, Thiruvananthapuram, Kerala 695012. GSTIN 32AUUPA6665P1ZX. Contact connect@kooday.tech.
What we collect and why.
We use this data only to operate the AI agent, answer customers, route enquiries, show logs and summaries, improve reliability, prevent abuse and support the business that configured the agent.
AI disclosure
Kooday agents should disclose that they are AI at the start of a call or conversation where appropriate.
Recording control
Call recording is off by default and opt-in per agent. When enabled, the agent should disclose recording.
Tenant isolation
Each business has isolated data. Customer, call and recording data are not mixed between businesses.
Data ownership
Your customer and business data remain yours. Kooday does not sell customer conversation data.
India-first operations
Kooday is designed for Indian business requirements, including DPDP-aware consent, access, correction and deletion workflows.
Contact
For privacy questions, contact connect@kooday.tech.
How data is handled in practice.
These details help business owners understand what Kooday needs to run an AI receptionist safely.
Roles
Your business controls the customer relationship and approved agent content. Kooday — a product of Astral Infotech — acts as the technology provider operating the configured agent.
Retention
Retention should be configured around your business need. Call logs, summaries and recordings can be reviewed and deleted on request where applicable.
Subprocessors
Voice, telephony, hosting, analytics and messaging providers may process data only to operate the service. Customer accounts such as telephony and WhatsApp remain under your control.
Location
Kooday is built for India-first operation and low-latency customer conversations. Specific hosting and provider locations should be confirmed during onboarding.
Deletion requests
Businesses can request access, correction or deletion by contacting Kooday. Requests are handled after verifying the business relationship and affected records.
Closing your account
If you close your account from the dashboard, your data is archived for 30 days (restorable in that window), then soft-deleted for a further 60 days, then permanently purged. You can also request an immediate purge at any time. Issued GST invoices are retained separately for the statutory period required by Indian tax law.
Training boundary
Your customer conversations and business data are not used to train another business's agent.
Important operating details.
Is this legal advice?+
Does Kooday train other agents on my data?+
Can I request deletion?+
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