Features
What it does, and where it stops
One page per capability. Each carries a "where it stops" section with the same weight as the capability list, because a product page that only lists what something does is how people end up disappointed in month two.
- AI phone agent An assistant that answers your business phone on the first ring, in the caller’s own language, and leaves you a transcript, a summary and a contact record.
- WhatsApp An assistant on your WhatsApp Business number that answers text and voice notes immediately, stays inside Meta’s 24-hour window, and hands the thread to you when it should.
- Website chat A chat bubble for your website that streams replies from the same assistant answering your phone and WhatsApp, and opens the conversation itself.
- Instagram & Messenger Instagram and Facebook Messenger enquiries answered by the same assistant that runs your WhatsApp, phone and website chat, provisioned in one step.
- Knowledge base Upload documents or paste text and the assistant answers from them, in your words, across every channel. Correct it once and every channel changes.
- Catalogue & orders Enter what you sell as structured entries and the assistant looks the price up as the customer asks — shows it as a card on WhatsApp and web chat, builds a quote, and takes the order.
- Sales pipeline Enquiries become deals on a board automatically, the assistant advances them on evidence and writes down why, and only a person ever closes one.
- Shared inbox Every conversation in one list, with a clear marker of whether you or the assistant is replying, and an atomic hand-over that cannot double-send.
- Customer profiles A phone call, a WhatsApp thread and an Instagram DM from the same person resolve to one customer with one history, not three unrelated conversations.
- Contact sync Kooday pulls contacts from your own REST endpoint on a schedule, tags what the sync owns, and deactivates what you deleted upstream — so your lists are live rather than a stale export.
- Outbound calling Voice campaigns over your own contacts, previewed before they dial, paced and windowed, with a brief the assistant follows and a do-not-call list it cannot cross.
- WhatsApp campaigns Send an approved WhatsApp template to a saved segment of your own customers, with consent checked on every send, and let the assistant that already knows them handle the replies.
- Opt-out & consent A customer replies stop, in English, Hindi or Malayalam, and your promotional follow-ups end on every channel including calls. Nobody at your business, or at Kooday, can put them back on.
- Reports & usage Every call logged with transcript and recording, a report builder over your own fields, and usage metered per bot so you can see where the minutes went.
- Impact insights Conversations handled, how many needed no human at all, median reply time, channel mix and trends against the previous period — with a cost-saved estimate whose assumption you can change.
- Command Center A rostered staff member messages your own WhatsApp number and gets today’s numbers, the pipeline or one customer back — or dictates a note that lands on that customer’s deal.
- Build your assistant Create assistants from the dashboard, write what each one should do and must never do, save a draft, publish when you are happy, and restore any earlier version.
- API & events Forty events delivered as signed, retried, replayable webhooks; scoped API keys; inbound hooks so your systems can answer back; and actions your assistant calls mid-conversation.
- Security & control Your data is walled off at the database level, credentials are encrypted and rotatable, recording is off until you ask for it, and your telephony account stays in your own name.
- Getting help Report a bug or ask a question without leaving the dashboard. The ticket carries your plan, assistant, channel and the exact call it came from — so you never have to reproduce a problem.