Kooday FAQ.
Your questions, answered.

Kooday is an AI customer team for growing businesses. It answers enquiries across phone, WhatsApp, Instagram, Messenger and your website, uses your approved business knowledge, recommends from your catalogue, follows up and keeps the resulting opportunities organised for your team.

Start with your business hours, services, prices, policies and common customer questions. Add the languages and tone you want, the channels you need and the situations your team should handle. Your knowledge base holds the approved information the assistant can use.

An assisted Kooday rollout is typically scoped at about 2–3 weeks. Timing depends on your business information, channel approvals, integrations and testing. Confirm your launch schedule with us before committing to a date. Integration-led or multi-location rollouts are scoped separately.

Kooday supports phone, website chat, WhatsApp, Instagram and Messenger. The channels available depend on your plan and connected accounts. You can start with the channels you need and add others as your operation grows.

Your number and telephony account remain yours. How an existing number connects depends on your provider and setup, so confirm routing and compatibility before launch. Connecting Kooday does not mean every existing number is automatically compatible.

No. Your customers simply call your number, message your WhatsApp, or chat on your website exactly as they do now. There's nothing for them to download or learn.

We build each agent around the languages your customers actually use. That can include English, Hindi, Tamil and Malayalam, with support for mixed-language conversations. Language and voice quality vary by use case, so we test the languages you need before launch.

Yes. Try the live voice demo on the homepage, then test an agent with your own business information before going live. Test the languages, pronunciation and typical questions your customers use so you can review the experience in context.

Kooday can request a human handoff in a messaging conversation when its configured sales workflow calls for one. Website-chat handoff also requires validated contact details and consent. Configure handoff rules and team notifications before launch. AI can make mistakes, so review conversations and test questions outside your approved knowledge.

Yes. In the shared inbox, take over a messaging conversation to stop assistant replies and answer the customer yourself. Messages continue arriving while you handle it. Hand the conversation back when you are finished; the assistant resumes on the next customer message.

Yes. Maintain your services, policies and approved documents in the knowledge base. Use assistant instructions and lessons to guide how it responds. Review changes and test representative questions when important prices, policies or workflows change.

Kooday has controls for customer opt-outs, including stopping promotions. Check the customer’s opt-out status before sending a message, and keep follow-ups within their preferences. The help centre explains how these controls affect replies and campaigns.

Kooday has a platform subscription plus metered usage. Plans and usage rates are published on the pricing page for India in INR and international customers in USD. Phone-provider and WhatsApp charges are paid through your own accounts. Assisted setup, add-ons and complex rollouts may cost extra; confirm the scope before launch.

Phone-provider and WhatsApp charges are separate from Kooday’s platform and AI usage charges. Those accounts remain yours, and you pay their charges directly. Review the plan, expected usage and any assisted setup or integration scope together when estimating your total cost.

Yes. Eligible self-serve upgrades apply immediately after the prorated charge is paid from your balance. Downgrades are scheduled for the next billing period and can be blocked if your current setup exceeds the target plan’s limits. Changes that both add and remove capabilities, or need a custom quote, require review.

Kooday call recording is off by default. Recording requires the agent’s recording setting and a working spoken recording notice; if the notice cannot be prepared, the call runs without recording. Business data is separated using tenant-scoped access controls. Our privacy policy states that customer data is not used to train another business’s agent.

Kooday can sync contacts and send events to other systems through configured integrations. Custom tools can retrieve information during a conversation when specifically set up to do so. Compatibility, API access and implementation work depend on your plan and systems; scope the connection before promising a live workflow.

Email connect@kooday.tech with the subject “Data deletion request” and identify the business you contacted so your records can be located. The published process includes identity verification and confirmation when deletion is complete. Some records may need to be retained; see the deletion policy for details.