More than a voice agent
A full platform to run the front of your business.
Kooday isn't just the voice on the phone. It's the sales board, the catalogue, the inbox, the CRM and the dashboard behind it — everything you need to turn conversations into customers.
A sales board that fills itself
Every enquiry becomes a deal on a board, by itself — no one typing it in. Your agent moves it along, chases the quiet ones on its own schedule, and emails you the moment one needs a person.
Your catalogue, quoted and sold
Load your products and services with real prices. The agent finds the right one, sends it as a card with a picture on WhatsApp and web chat, builds a quote, applies your offers and takes the order.
One inbox, and a Take over button
Every conversation from every channel in one place. Step in mid-chat and the agent stands down instantly; hand it back when you're done. Your customer never sees the seam.
Customer 360
One page per customer: every identity they use, every conversation on every channel, what they asked for and what they bought — and a running memory your agent carries into the next conversation, whichever channel it starts on.
Knowledge base
Upload your prices, policies, FAQs and documents. Your agent answers from your own content — accurately, and only from what you've approved. Update it yourself; it's live in minutes.
Outbound campaigns
Point your agent at your customers — everyone, a hand-picked few, or a filter over your own contacts — and it calls through them: reminders, follow-ups, lead reactivation. Brief it first with the exact opening and closing lines and the facts it may state. Sensible calling hours, a sane pace, do-not-call respected automatically, and every run listed afterwards with who it reached.
Impact reports
See what it's actually worth: conversations handled, how many needed no human at all, median reply time, channel mix and trends against last month. Build your own view, filter it, export it.
Every conversation on the record
Each call and chat is logged, summarised and searchable. Read any transcript, replay any recording, and find the one conversation you need without scrubbing audio.
Yours to control
Turn any channel on or off instantly. Your telephony runs on an account in your own name, so the number stays yours. Recording is off until you ask for it, and your data is walled off from every other business at the database level.
Build your own assistant, in your words
Create a new assistant from the dashboard — as many as your plan includes — then write its instructions yourself: how it should talk, what your business does, what it must never say. Save a draft, publish when you're happy, and roll back to any earlier version. The platform's own safety rules stay on underneath, whatever you write.
Stop means stop
A customer replies "stop" — in English, Malayalam or Hindi, typed however they actually type it — and your follow-ups end, messages and calls alike. They get an immediate reply saying what changed. Order and payment updates keep flowing unless they ask for those to stop too. Nobody at your business, or at Kooday, can put them back on: only they can, by replying "start".
GST invoices, itemised
When a billing period closes, your usage is priced into a GST invoice: itemised by assistant and by channel, with CGST/SGST or IGST worked out from the GSTIN and address on your billing profile, and your included minutes set against what you actually used. Download it as a PDF once it is issued.
One platform, one bill — instead of stitching together:
Answering serviceWebsite chat widgetWhatsApp business toolCRMOutbound diallerReporting spreadsheets
