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Solutions AI front desk for hotels

An AI receptionist and front desk for hotels and resorts.

Answer room, rate, check-in, location and local guide questions in the guest language before the booking window closes.

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Kooday is an AI front desk for hotels and resorts that answers guest enquiries and captures booking intent across calls, WhatsApp and website chat. It is designed for buyers comparing AI receptionist India, AI voice agent and AI call answering service options.

Use case brief

Who this page is for.

Hotels searching for an AI front desk need 24/7 answers for room enquiries, check-in rules, rates, location questions and WhatsApp follow-up.

The problem
  • Guests ask rate, availability and check-in questions across many channels.
  • Front desk teams are busy with in-house guests.
  • After-hours enquiries lose momentum.
  • Repeated location and policy questions consume staff time.
Implementation flow

What the agent does, and how the conversation moves.

Kooday starts with your services, rules and customer language, then turns repetitive conversations into cleaner next steps for your team.

  1. 1
    Enquiry

    A guest asks about room type, rate range, check-in time, amenities, directions or local information.

  2. 2
    Capture

    The AI front desk collects travel dates, guest count, room interest and contact details.

  3. 3
    Answer

    The agent answers approved hotel policy, amenity and location questions.

  4. 4
    Handoff

    The booking team receives the enquiry or the guest is routed into the approved booking process.

What the agent handles

Answers approved room, amenity, check-in and policy questions.

Captures date, guest count and booking intent.

Guides guests to call, WhatsApp or booking confirmation flow.

Shares directions and local information from approved content.

Hands complex booking cases to staff.

Proof

Practical deployment fit.

Kooday can be tuned to your property content, room categories, policies and guest language patterns.

Guardrails

What stays controlled.

  • It should not confirm live availability without an approved booking-system connection or manual confirmation flow.
  • It should hand off refund, cancellation, group booking and negotiation requests to staff.
  • It should keep property and rate answers aligned with approved content.
Best fit

Where this works first.

  • Best fit: hotels, resorts and homestays that receive calls and WhatsApp enquiries outside office hours.
  • Strong first automation: room enquiry capture and repeated policy answers.
  • Primary buyer value: more booking intent captured before guests compare another property.
Channels

Voice, WhatsApp and web chat work together.

Phone handles direct calls, WhatsApp supports travel planning, and website chat helps visitors compare rooms before they leave.

Phone calls

Answers missed-call-prone enquiries in your customers’ language.

WhatsApp

Continues conversations and follow-ups when the add-on is enabled.

Website chat

Turns website visitors into structured enquiries before they leave.

FAQ

Questions about hotels & resorts.

Can Kooday check live room availability?+
If connected to your booking system or approved process, it can use that flow. Without integration, it captures intent and sends the enquiry to staff.
Can it answer check-in and policy questions?+
Yes. It can answer from your approved hotel information, including check-in time, location, amenities and policies.
Can guests use WhatsApp?+
Yes. WhatsApp comes with Starter and above, and is useful for travel questions, directions and follow-up.
Does it work outside office hours?+
Yes. Kooday can answer common guest enquiries around the clock.
Related solutions

Explore nearby use cases.

Real estate

Qualify property enquiries while the lead is still warm, capture buyer intent and move serious prospects toward a site visit.

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Get started

Stop missing calls. Start in 15 minutes.

Hear an agent built for your business, in your customers' language. We'll show you a live conversation and exactly what it would cost.

  • A 15-minute call — no slides, just a live agent.
  • A clear price for your business, up front.
  • No pressure, no lock-in. Try it on a pilot first.
+91 82818 03535 connect@kooday.tech WhatsApp us

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