Ask what needs attention, dictate what happened and approve the next move from WhatsApp. Kooday turns ordinary messages and voice notes into business context your team can see and act on.
Kooday reads the change back and waits for your confirmation. 18:00 · Before you switch off
Know what cannot wait
What is overdue?
The work owed across the business, ordered from most overdue—without digging through the board.
Look up a customer, a follow-up, the pipeline or a catalogue item the same way.
Autonomy with authority
Hands-free does not mean uncontrolled
Only rostered team members reach Command Center. Roles decide which business commands each person can use. Reads return immediately; anything that changes data is shown back and waits for a clear yes.
RosterRecognise staff by their verified login and phone number.
RolesGive managers, agents and custom roles different command access.
SafetyCap how much any one person can run, and block access without erasing the record.
HistorySee who asked, what Kooday returned and what was changed.
Activity, periods, customers, follow-ups, overdue work and catalogue answers.
CAPTURE“Log that call.”
Turn a dictated debrief into a deal note, temperature and dated reminder.
CONTROL“Cancel the planned follow-up.”
Review the proposed change, confirm it and keep the result in the audit history.
TEACH“Remember this policy.”
Propose knowledge from WhatsApp, then route it through manager approval.
What it does
Keep the business moving without opening the dashboard
Answers questions about your own business from your own WhatsApp number — today’s numbers, a period you name, the pipeline, one customer, what is overdue.
Recognises the person asking from a staff roster you control, with roles deciding who may ask what.
Lets somebody dictate a note after a call, which lands on that customer’s open deal once they confirm it.
Turns what was promised on a call into a dated reminder on the same deal, from one dictated sentence.
Keeps a history of who asked for what, and what was written.
How it works
Set up once, then it runs
Add the staff member to the roster and give them a role. Recognition is by their own phone number.
They message the business number they already have saved — the same one customers use.
Reads come straight back. Writes are read back for confirmation before anything is saved.
Anything written is attributed, logged, and visible in the dashboard like any other change.
Want to see this doing your job, with your prices?
Every product page in this market lists capabilities. This is the other
half. If one of these is a dealbreaker, we would much rather you found
out on this page than in month two.
It does not call the customer back. Asking it to schedule a call is built, but outbound dialling has not yet been verified against a live account, so we do not sell that half of the loop.
A dictated note does not fill your pipeline. It attaches to a customer and marks them hot, warm or cold — it extracts no other fields, and for most commands the customer must already exist.
Notes never reach your customers. What a staff member dictates is not fed into what the assistant says to anyone; it is a record, not an instruction.
It acts only through registered business commands, not as an unrestricted assistant. Anything outside the available command set is refused rather than improvised.
There is no per-operator identity beyond the roster entry, so a deal’s history says who among your staff acted, but the customer-facing side still reads as one business.
Clear capabilities. Clear boundaries.
Common questions
What people ask us
Do my staff need a login?
No, and that is the point. They are recognised by the phone number on the roster, messaging the number they already have saved. The people this is built for are the ones who were never going to open the dashboard.
Can anyone who messages the number get our numbers?
No. Only phone numbers you put on the roster are recognised as staff, and their role decides what they may ask for. Everyone else gets the customer assistant, which knows nothing about your internals.
Can it act on what I tell it?
It can save a note, mark a customer hot or cold, and turn a promise into a dated reminder — each read back to you for confirmation first. What it will not do is contact a customer off the back of it. That is a line we hold deliberately.
Message us and say what your week actually looks like. You will be
talking to our own assistant — the thing this page describes, doing the
job on our side of the conversation.
