It answers from your material, not from guesswork
The difference between an assistant that helps and one that is a liability is where its answers come from. Yours come from what you have given it — your prices, your services, your policies — and you can correct them in one place.
What it does
- Takes uploaded documents or pasted text and makes them answerable.
- De-duplicates identical content so the same price list uploaded twice does not become two sources of truth.
- Lets you reindex a single document when something changes, rather than rebuilding everything.
- Tags documents so you can keep seasonal or location-specific material separate.
- Serves every channel from the same source — correct it once and the phone, WhatsApp and website all change.
How it works
- Upload or paste from the dashboard.
- Content is split into chunks, de-duplicated, embedded and stored for retrieval.
- On each conversation the assistant retrieves the relevant pieces and answers from them.
- You can edit individual chunks when a document is right in general but wrong in one line.
Where it stops
Every product page in this market lists capabilities. This is the other half — the things it does not do, so you find out here rather than in month two.
- The quality of the answers is the quality of what you put in. This is the real work of setting up, and it is why onboarding exists.
- The rolling per-customer memory summary is a separate setting and is off by default.
Common questions
How much material do I need?
Less than people expect. Most of the value is in the handful of questions you answer every day — prices, hours, what you do and do not take on.
What if it gets something wrong?
You correct the source and every channel is corrected. That is the reason for a single knowledge base rather than per-channel scripts.
Worth reading first
Related
Would this work for your business?
Message us and say what your week actually looks like. You will be talking to our own assistant — the thing this page describes, doing the job on our side of the conversation.
Ask us on WhatsApp