AI chatbot for business

What this category is

An AI chatbot for business is software that reads what a customer typed, answers from what the business actually sells or does, and knows when to stop and hand the conversation to a person — the part that separates it from a keyword-matching bot that only ever follows a script.

Who should care

• Businesses that get the same handful of questions every day and answer them by hand each time.
• Anyone comparing a scripted bot-builder against something that understands the question, not just the keyword.
• Businesses that want one chatbot brain behind the website, WhatsApp and phone rather than three separate scripts.

Read these, in order

• You answer the same eight questions every day How do I stop repeating myself to every customer who gets in touch?
• Will your customers accept an AI answering the phone? Will my customers be annoyed if an AI answers?

What we build for this

• Website chat An AI chatbot for your website that streams replies from the same assistant answering your phone and WhatsApp, and opens the conversation itself.
• Knowledge base Upload documents or paste text and the assistant answers from them, in your words, across every channel. Correct it once and every channel changes.
• WhatsApp A WhatsApp chatbot on your WhatsApp Business number that answers text and voice notes immediately, stays inside Meta’s 24-hour window, and hands the thread to you when it should.

Our own numbers, in one place

Every figure we publish — pricing, channels, languages and limits — is on one dated page with a link to where you can verify each row, and an equivalent JSON export if you would rather not read a table. See the published facts.

This hub in other markets

• United States AI chatbot for business in the US
• United Kingdom AI chatbot for business in the UK

Related topics

• Missed call management What to do about calls nobody answers: how to size the loss with your own numbers, the four common fixes, and how to tell whether any of them is worth paying for.
• WhatsApp for business How WhatsApp enquiries actually behave, the 24-hour window nobody explains until it bites, and what can safely be handled without you.
• Multilingual service What breaks when an enquiry arrives in a language nobody at the desk speaks, why vendor language lists mean very little, and what to test instead.
• What it costs The four cost lines every quote in this market contains, which ones get quietly omitted, and calculators for working out your own number.
• Choosing a vendor The questions that actually separate vendors in this market — none of which are on a feature comparison table.
• WhatsApp chatbot What a WhatsApp chatbot actually needs to do — answer inside Meta’s 24-hour window, keep one customer’s history together, and know when to stop and hand off — and how that differs from a drag-and-drop bot builder.
• WhatsApp automation The reply, the record and the re-engagement template that fires outside the 24-hour window — what automating WhatsApp actually covers, and what it deliberately does not (a list you send a broadcast to).
• Instagram automation What an Instagram automation tool should do — answer DMs immediately, in your voice, tied to a real customer record — versus a keyword-triggered bot that only ever replies to comments.
• AI sales agent What an AI sales agent actually is — an assistant that talks to a prospect and moves them toward a quote — and why that is a different category from a CRM, a pipeline board, or sales-force-automation software.