WhatsApp chatbot

What this category is

A WhatsApp chatbot is a program that receives and answers messages on a WhatsApp Business number automatically, inside Meta’s 24-hour reply window, without a person typing every response — the same job “WhatsApp assistant” describes, in the words people actually search.

Who should care

• Businesses whose WhatsApp inbox fills faster than one person can type replies.
• Anyone who searched “whatsapp chatbot for business” and landed on a bot builder that needs scripting before it says anything useful.
• Teams juggling WhatsApp alongside calls and Instagram with no shared view of one customer.

Read these, in order

• WhatsApp enquiries are piling up faster than you can reply How do I keep up with WhatsApp messages from customers?
• Your customers message you in four different places How do I keep track of customers who message on Instagram, WhatsApp and call?
• Is AI calling legal in India? Am I allowed to use AI to call and message my customers in India?

What we build for this

• WhatsApp A WhatsApp chatbot on your WhatsApp Business number that answers text and voice notes immediately, stays inside Meta’s 24-hour window, and hands the thread to you when it should.
• Shared inbox Every conversation in one list, with a clear marker of whether you or the assistant is replying, and an atomic hand-over that cannot double-send.
• Knowledge base Upload documents or paste text and the assistant answers from them, in your words, across every channel. Correct it once and every channel changes.

Our own numbers, in one place

Every figure we publish — pricing, channels, languages and limits — is on one dated page with a link to where you can verify each row, and an equivalent JSON export if you would rather not read a table. See the published facts.

This hub in other markets

• United States WhatsApp chatbot for US businesses
• United Kingdom WhatsApp chatbot for UK businesses

Related topics

• Missed call management What to do about calls nobody answers: how to size the loss with your own numbers, the four common fixes, and how to tell whether any of them is worth paying for.
• WhatsApp for business How WhatsApp enquiries actually behave, the 24-hour window nobody explains until it bites, and what can safely be handled without you.
• Multilingual service What breaks when an enquiry arrives in a language nobody at the desk speaks, why vendor language lists mean very little, and what to test instead.
• What it costs The four cost lines every quote in this market contains, which ones get quietly omitted, and calculators for working out your own number.
• Choosing a vendor The questions that actually separate vendors in this market — none of which are on a feature comparison table.
• WhatsApp automation The reply, the record and the re-engagement template that fires outside the 24-hour window — what automating WhatsApp actually covers, and what it deliberately does not (a list you send a broadcast to).
• Instagram automation What an Instagram automation tool should do — answer DMs immediately, in your voice, tied to a real customer record — versus a keyword-triggered bot that only ever replies to comments.
• AI chatbot for business What separates an AI chatbot from a keyword-matching bot script: it reads what a customer actually typed, answers from what the business actually sells, and knows when to stop and hand off.
• AI sales agent What an AI sales agent actually is — an assistant that talks to a prospect and moves them toward a quote — and why that is a different category from a CRM, a pipeline board, or sales-force-automation software.