WhatsApp for business enquiries
How WhatsApp enquiries actually behave, the 24-hour window nobody explains until it bites, and what can safely be handled without you.
What this category is
Using WhatsApp as a business enquiry channel means three separate problems: replying fast enough, staying inside Meta’s 24-hour customer-care window, and keeping one customer’s history together when they also call or DM you. Tools in this category solve different subsets of those.
Who should care
- Businesses where WhatsApp has quietly become the main way customers get in touch.
- Anyone waking up to a backlog built overnight.
- Teams where more than one person needs to answer the same customer.
Who should not
If your real need is blasting a list you bought or collected without consent, we are not the fit — campaigns here send to your own imported customers, on a separate number, with the frequency caps fixed.
Read these, in order
What we build for this
Our own numbers, in one place
Every figure we publish — pricing, channels, languages and limits — is on one dated page with a link to where you can verify each row, and an equivalent JSON export if you would rather not read a table. See the published facts.
Related topics
Rather just ask?
Tell us what your week actually looks like. You will be talking to our own assistant — the thing these pages describe, doing the job on our side of the conversation.
Ask us on WhatsApp