How to choose between vendors

What this category is

Nearly every vendor in this market advertises the same capability list: multiple languages, 24/7 answering, call summaries, CRM integration. The list does not separate them. What separates them is what happens at the edges — when it does not understand, when you want to leave, and when it gets something wrong in week two.

Who should care

• Anyone comparing more than one vendor and finding the feature tables identical.
• Businesses who have been burned by a tool that demoed well.
• Anyone being quoted an unusually low per-minute price and wondering where the margin is.

Read these, in order

• Will your customers accept an AI answering the phone? Will my customers be annoyed if an AI answers?
• What happens when the assistant gets something wrong? What if the AI tells a customer something wrong?
• Can you keep your existing phone number? Do I have to change my number to use an AI receptionist?
• How long does setup actually take? How long before this is actually answering my calls?
• Is AI calling legal in India? Am I allowed to use AI to call and message my customers in India?

What we build for this

• AI phone agent An assistant that answers your business phone on the first ring, in the caller’s own language, and leaves you a transcript, a summary and a contact record.
• Knowledge base Upload documents or paste text and the assistant answers from them, in your words, across every channel. Correct it once and every channel changes.
• Shared inbox Every conversation in one list, with a clear marker of whether you or the assistant is replying, and an atomic hand-over that cannot double-send.

Our own numbers, in one place

Every figure we publish — pricing, channels, languages and limits — is on one dated page with a link to where you can verify each row, and an equivalent JSON export if you would rather not read a table. See the published facts.

Related topics

• Missed call management What to do about calls nobody answers: how to size the loss with your own numbers, the four common fixes, and how to tell whether any of them is worth paying for.
• WhatsApp for business How WhatsApp enquiries actually behave, the 24-hour window nobody explains until it bites, and what can safely be handled without you.
• Multilingual service What breaks when an enquiry arrives in a language nobody at the desk speaks, why vendor language lists mean very little, and what to test instead.
• What it costs The four cost lines every quote in this market contains, which ones get quietly omitted, and calculators for working out your own number.