What your assistant can do

Your assistant’s instructions say how it should talk. Tools are a different thing entirely: they are what it can actually do — search your own knowledge, take a booking, end a call. The Tools tab in Prompt Studio is the real list, read straight off the assistant that answers your phone or your chat right now, not a description someone wrote about it.

Where to find it: open Bots (under Assistants), pick an assistant, click Open studio, and select the Tools tab. This is the deep dive for that tab — see Prompt Studio for the other three.

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Reading one row

Each row is one tool, and shows three things:

• What it does — a short description, in the same words your assistant itself was given for it. If it collects information (a phone number, a preferred time), the description says so.
• Where it comes from — a coloured label. See the table below.
• Whether it checks with the customer first — either “Confirms with them first” or “Runs silently”. See further down.

For most rows there is nothing to configure inline — this tab is a window onto what is actually wired up, not the place you wire it. The end-of-call summary row is the exception: it carries its own Edit wording button.

What each source means

Label	What it means	Where you’d change it
This bot	Stored directly on this assistant. You can see the same list, by name, under Tools on the assistant’s own settings.	Mostly: ask your Kooday contact. One exception — the end-of-call summary’s wording and outcome list has its own Edit wording button, right on this row. See Editing your assistant’s wording and outcomes.
Action	Compiled from one of your Actions — a business-specific “collect these details, then do this” flow, e.g. a quote request or a booking intake.	Actions are set up on your behalf today too; there is no self-serve editor for them yet. Ask your Kooday contact to change what one collects or does.
Platform	A tool Kooday adds automatically — right now, that is knowledge search: letting your assistant look things up in your own uploaded documents and catalogue.	The Knowledge search checkbox on this assistant’s settings. Untick it and the row disappears from this list.

A row’s source tells you which screen actually governs it — useful the moment you want to change what a tool does rather than just look at it.

”Confirms with them first” vs. “Runs silently”

• Confirms with them first — before this tool acts, your assistant checks with the customer in plain language first: “Should I go ahead and book that for 3pm?” It never commits something a customer did not agree to in the conversation.
• Runs silently — the tool causes no visible commitment on its own, so your assistant uses it without asking permission first. Searching your knowledge base is the clearest example: looking something up is not a decision that needs the customer’s sign-off.

This is read directly from how the tool itself is built, never guessed from its description — so a tool that quietly changed to something riskier could never mismatch its own chip.

Why can’t I edit most of these from here?

This tab is mostly a read-only view. It exists to answer “why does my assistant know that?” or “why did it ask before doing that?” without a round of live-test guesswork. A row tells you which control governs it: the Knowledge search checkbox is yours to flip today; a bot-stored tool or an Action is not yet self-serve — changing either means asking Kooday.

The one row with its own editor is the end-of-call summary (end_call_with_summary): its wording and its outcome word lists are yours to change, right from an Edit wording button on that row. See Editing your assistant’s wording and outcomes for what you can change there and what each word list feeds. Letting you change more of this tab yourself is planned, but not available yet.

Troubleshooting

The list is empty

A genuinely empty list — no rows at all — means this assistant has no tools stored on it and Knowledge search is switched off. That is a valid, if minimal, setup: an assistant that only talks, and books or looks up nothing. If that’s not what you intended, check the Knowledge search checkbox on this assistant’s settings, or ask Kooday to add an Action for anything it should be able to do.

It says the bot could not be resolved

This is different from an empty list — it means something in this assistant’s setup is broken badly enough that its tools can’t even be worked out (for example, a tool referencing something that no longer exists). The message is deliberately plain rather than a blank screen, but it is a platform-side problem: check the Readiness tab on Bots, or send it to Kooday.

A tool I expected isn’t there

Check what it should be: if it’s meant to be knowledge search, confirm the Knowledge search checkbox on this assistant’s settings is ticked. For anything else — a bot-stored tool or an Action — ask Kooday to confirm it was actually added to this assistant. A tool that was never wired up, or was removed, never reaches this list — this tab only ever shows what your assistant would actually get on the next call.